To create our list, we included both purely internet businesses, and the online versions of brick-and-mortar stores. We started with the 2020 American Customer Satisfaction Index (ACSI) to see how sites scored on their 100-point scale, with 100 being the highest level of customer satisfaction. (For stores not specifically named in the ASCI survey, we used their “all other stores” average satisfaction score of 79). Then, we gathered ratings from widely used consumer review sites Trustpilot and Consumer Affairs. After eliminating stores that were missing ratings from one or both of these sites, we were left with a list of 25 online shopping sites. We then gave each of the metrics a weighted value before running them through our exclusive algorithm to see how each site scored on our 100-point scale Dissatisfaction Index. Our results show that online shopping sites generally have very favorable reviews—they did better than brick-and-mortar stores in the ASCI report, to start. You can also see it in the way the index scores cluster—there’s two with very low dissatisfaction, three with markedly higher dissatisfaction, and the rest are clustered in a fairly narrow set of values. However, the worst online store was so bad, it earned the lowest satisfaction rating on every metric we checked. Read on to find out which brand is at the bottom and where your favorite store falls in the mix. And for more insight into bad shopping experiences in person, check out This Store Has the Worst Customer Service in America. Read the original article on Best Life. ASCI satisfaction score: 83 out of 100 Trustpilot stars: 2.1 out of 5 Consumer Affairs stars: 4.0 out of 5 Dissatisfaction Index Score: 0.00 ASCI satisfaction score: 82 out of 100 Trustpilot stars: 2.1 out of 5 Consumer Affairs stars: 43.8 out of 5 Dissatisfaction Index Score: 7.95 ASCI satisfaction score: 81 out of 100 Trustpilot stars: 1.6 out of 5 Consumer Affairs stars: 3.6 out of 5 Dissatisfaction Index Score: 15.91 And if you’re a fan of Costco, beware that Costco Is Removing This From All of Its Stores in February. ASCI satisfaction score: 82 out of 100 Trustpilot stars: 1.6 out of 5 Consumer Affairs stars: 3.6 out of 5 Dissatisfaction Index Score: 15.91 ASCI satisfaction score: 81 out of 100 Trustpilot stars: 1.8 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 17.05 And if you’re fitness focused in 2021, make sure to check out The Most Hated Gym in America. ASCI satisfaction score: 79 out of 100 Trustpilot stars: 3.1 out of 5 Consumer Affairs stars: 3.2 out of 5 Dissatisfaction Index Score: 20.45 ASCI satisfaction score: 81 out of 100 Trustpilot stars: 2.0 out of 5 Consumer Affairs stars: 3.2 out of 5 Dissatisfaction Index Score: 21.59 ASCI satisfaction score: 81 out of 100 Trustpilot stars: 1.4 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 21.59 ASCI satisfaction score: 81 out of 100 Trustpilot stars: 1.6 out of 5 Consumer Affairs stars: 3.5 out of 5 Dissatisfaction Index Score: 22.73 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 2.3 out of 5 Consumer Affairs stars: 4.0 out of 5 Dissatisfaction Index Score: 26.14 And if you’re a fan of exclusives from the bullseye brand, check out 20 Must-Haves From Chrissy Teigen’s Kitchen Collection. ASCI satisfaction score: 80 out of 100 Trustpilot stars: 1.5 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 26.14 ASCI satisfaction score: 77 out of 100ae0fcc31ae342fd3a1346ebb1f342fcb Trustpilot stars: 3.1 out of 5 Consumer Affairs stars: 3.6 out of 5 Dissatisfaction Index Score: 27.27 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 1.5 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 31.82 And more exclusive rankings delivered straight to your inbox, sign up for our daily newsletter. ASCI satisfaction score: 79 out of 100 Trustpilot stars: 2.6 out of 5 Consumer Affairs stars: 2.5 out of 5 Dissatisfaction Index Score: 34.09 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 1.4 out of 5 Consumer Affairs stars: 3.5 out of 5 Dissatisfaction Index Score: 36.36 ASCI satisfaction score: 80 out of 100 Trustpilot stars: 1.4 out of 5 Consumer Affairs stars: 3.0 out of 5 Dissatisfaction Index Score: 36.36 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 1.5 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 37.50 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 1.5 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 37.50 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 1.7 out of 5 Consumer Affairs stars: 3.5 out of 5 Dissatisfaction Index Score: 38.64 And for more on the fate of this company, check out This Iconic Clothing Brand Is Starting to Close Over 200 Stores. ASCI satisfaction score: 77 out of 100 Trustpilot stars: 1.8 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 39.77 ASCI satisfaction score: 78 out of 100 Trustpilot stars: 1.3 out of 5 Consumer Affairs stars: 3.8 out of 5 Dissatisfaction Index Score: 39.77 ASCI satisfaction score: 79 out of 100 Trustpilot stars: 1.6 out of 5 Consumer Affairs stars: 2.7 out of 5 Dissatisfaction Index Score: 43.18 ASCI satisfaction score: 75 out of 100 Trustpilot stars: 1.6 out of 5 Consumer Affairs stars: 4.0 out of 5 Dissatisfaction Index Score: 51.14 ASCI satisfaction score: 76 out of 100 Trustpilot stars: 1.3 out of 5 Consumer Affairs stars: 3.3 out of 5 Dissatisfaction Index Score: 56.82 ASCI satisfaction score: 73 out of 100 Trustpilot stars: 1.2 out of 5 out of 5 Consumer Affairs stars: 1.1 out of 5 Dissatisfaction Index Score: 100.00 And for more businesses that are leaving customers unsatisfied, This Is the Most Hated Restaurant Chain in America.
